LODGE OPERATIONS AND SYSTEMS MANAGEMENT

LODGE CONSULTING SERVICES

This service is geared particularly towards existing ecotourism operations wishing to assess and possibly improve their quality of service in all aspects of the lodge operation. Very often lodge owners or management perceive the quality of the lodge and its service to be of a high standard. The reverse at worst, with certain aspects of service delivery being sub standard at best, can sometimes be the reality. It often takes a fresh set of eyes and ears to be able to pick up those aspects of service delivery not up to standard and to ascertain where the lodge is performing poorly, especially from a guest's perspective. In addition poor management or unsuitable administrative or managerial procedures can be detrimental to the operation.