LODGE OPERATIONS AND SYSTEMS MANAGEMENT

LODGE ADMINISTRATION AND ACCOUNTING SERVICES

One of the most vital components of Lodge Operations is the administration and accounting for each lodge. TNW Lodges to provide a comprehensive policies and procedures manual for all aspects related to lodge administration. This includes:

Lodge Administration

Staffing: contracts, accounts, and personnel policies. Training: appropriate training, career path planning. Reception procedures for check in, lodge introduction, hosting, check out. Internal accounts related to extra expenses i.e. Bar, Telephone, Laundry, Tours and additional services. Stock control of the bar and the kitchen. Ordering of stock in all areas of the lodge i.e. Bar, Kitchen, Maintenance, Petrol/Diesel. Procedures to ensure all maintenance requirements are addressed.

Lodge Accounting

Familiarity with Reservations and interpreting guest payments. Recording procedures for extras. Invoicing from the lodge for all extras. Management of Petty cash procedures. Ordering and Stock control. Set-up of Pastel (or similar) based accounting procedures at the lodge. Recording of all accounts related data on system at the lodge. Set-up and management of Pastel (or similar) based accounting at Head Office. Recording of all accounts related to the lodge on Head Office system. Preparation of management Accounts by month for each lodge. Management Accounts and all documentation to be filed and kept for Annual Audited by an accredited auditor.

RELIEF MANAGEMENT

TNW Lodges provides a professional Lodge and Safari Relief Management service. Human resources for this purpose are provided by TNW Consultants or from experienced people affiliated to TNW Consultants.

STAFF TRAINING SERVICE

Lodge staff training focuses on guest needs awareness and empathy and respect for the environment within all facets of staff operations. Training for lodge staff includes housekeeping, reception, food and beverage (waiters & barmen) and safari functions.

STAFF RECRUITMENT

TNW Lodges (through various personnel companies) recruits suitably qualified and experienced safari and management staff for the ecotourism industry. It is our mission to recruit staff not only suitably qualified, but who also subscribe to our ethical standards relating to ecotourism. TNW Lodges has a portfolio of candidates for placement in suitable positions as required.